Shipping

F.O.B. Shipping Point:

Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

If the order is being shipped via Fedex, then once the order is ready to ship out, you will receive an automated email with a “tracking number” from Fedex.

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.

*Production time + Shipping time = Delivery time

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or UPS, depending on the destination and weight/size of the shipment.

Fedex will not deliver to some APO/FPO addresses.

Once the order has left the warehouse, Swaggos will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY FEDEX.

Swaggos will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*

Swaggos is a web-based business and does not offer order pick-ups to any of our clients, Swaggos products are to be delivered only.

If a signature is required for delivery, please specify in the comment box when placing your order.

Rush Shipping

When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

Shipping Insurance

Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In order to replace any broken and/or damaged products, we now offer optional shipping insurance*. (Replacement orders will be processed within our normal timeline of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion.*Please note that we will require adequate proof for any damage or breakage reported.

Shipping Adjustments

We make every effort to accurately estimate shipping charges. However, due to carrier rate changes, we may underestimate the shipping charges on your order. In such events, we may make reasonable adjustments to your shipping charges.

Customers can also provide us with a shipping account number (a small handling charge may apply).

Overages and Shortages

We try to produce your order in the exact quantity ordered, but this is not always possible due to manufacturing quality control efforts. We reserve the right to ship and subsequently bill or credit up to 10% over-run or under-run.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier.